Business Process Outsourcing (BPO) is expected to be a US$ 682.5 billion opportunity by 2008 alone (source: IDC research). Future success of the maturing BPO model will be based on improving the client's business capability, not simply providing commodity transactional services. Key top-management concerns revolve around accelerating ROI and deploying efficient and smart technology that is genuinely conducive to gaining that all important competitive advantage.
Benefits derived from BPO can be summarized as follows:
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